August 2007 ACCESS Advantage


ACCESS SAN DIEGO TEAM RECEIVES BANK OF AMERICA AWARD OF EXCELLENCE

Award

In mid-July, via surprise conference call, Bank of America presented ACCESS  Destination Services, San Diego with BofA’s most prestigious recognition award, the “Award of Excellence”. This award is given annually by Bank of America to their top supplier partner worldwide. Historically reserved for a hotel partner, this is a first-ever distinction for a destination management company or “DMC” by BofA. The award was presented by Brooke Lawn, Senior VP, Global Marketing, and Kevin Cronin, Senior VP, Recognition and Rewards, both with BofA, together with Gina Smith, Account Manager with BCD Meetings & Incentives, in recognition of excellent service as their DMC supplier partner in the successful operations of 5 waves of Bank of America’s largest recognition program in 2007. Additionally, the Sheraton San Diego Hotel & Marina, host hotel for 3 of the 5 waves, was named the BofA hotel partner recipient of the “Award of Excellence.”

“This year Bank of America decided to expand the award program to also recognize ACCESS  because they most exceeded performance expectations in the course of our 2007 recognition programs”, expressed Brooke Lawn of Bank of America. ACCESS  CEO, Christopher Lee, responded, “It is truly an honor to be recognized by such an experienced and professional group as Bank of America. The partnership ‘triad’ between BCDMI, Bank of America, and ACCESS  is what made this year’s programs such a success.”

With great pride, ACCESS  team members including CEO Christopher Lee, DMCP; San Diego General Manager, Jennifer Miller, DMCP; National Sales Manager, Laura West; Senior Sales Manager, Sterena Strickland and Director of Operations, Stacey Crivello accepted the award. Jennifer, Sterena and Stacey formed the nucleus of the ACCESS  design and program management team for the 5 waves of recognition programs. Senior Program Coordinator, Jamie Weiss, and several other ACCESS  San Diego team-members supported the complex programs in various capacities. The five programs, ranging in size from approximately 550 – 1100 guests, began in early March and wrapped up in May. With airport transfers, activities and exciting themed evening events, Stacey Crivello’s program operations team had a very busy springtime.

While all of the program components were well received, the highlight of each wave’s program of events was the outreach team-building project, the Big Red Wagon project. Multiple team building programs were considered in the design stage but this project proved to be the best match for the goals of creating a stronger sense of team identity, promoting personal growth and individual leadership and, most importantly, providing the perfect vehicle for a community service project to benefit multiple area charities as selected by BofA. Teams of participants worked tirelessly together to each build a Big Red Wagon and assemble a customized care package to benefit each of the charity organizations. Teams made decisions on everything from the wagon’s tire pressure to handle placement, all the while answering trivia questions, completing physical tasks and assembling their care packages. The teams had so much fun that several spontaneous challenges were sparked from among the participants that kept everyone in stitches.

Says ACCESS  San Diego General Manager, Jennifer Miller, DMCP, “We were honored to have been selected as the DMC of choice to produce and operate Bank of America’s multi-month recognition program. In particular, the series of outreach/team building events was one of the most satisfying projects in which our office has been involved and we are proud of our role in supporting Bank of America and BCD Meetings & Incentives to accomplish the goals of the program and we are thrilled to have been selected to receive BofA’s ‘Award of Excellence’.”


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“We had a lot of elements with these programs and tried some new things…I had such confidence in [our ACCESS Program Manager] in our pre-planning stages that I felt comfortable trying this and as expected [she] and her staff came through and made it an easy transition!”

Senior Meeting Planner
Allianz Life Insurance Company of North America